Terms & Conditions
We’re dedicated to your total satisfaction, but if there is something you think we can improve, please do get in touch.
These Terms and Conditions regulate the business relationship between you and us. By using our website in any way, or by buying from us, you agree to be bound by them.
Online Sales Terms and Conditions
All wines and spirits are duty paid and prices include VAT unless stated.
Making a purchase
It couldn’t be easier. Just browse our catalogue, click on any items you want to buy and put them into your basket. When you’re done, click on order now or the number next to the trolley in the top right hand corner then add the details we need to place your order.
We accept Bank Transfer, PayPal, MasterCard, Visa and Visa Debit. Unfortunately, we can’t deliver to PO boxes.
You confirm by placing an order that you are of the legal for purchasing alcohol in this country (18). If you are not yet 18, we look forward to seeing you again when you are over 18. Please note when an order is despatched to you, the carrier may ask for proof of age if they feel the person receiving the package is not 18, at which point they may retain the package and return it to ourselves. We would then credit the cost of the order less the delivery cost.
We never substitute products without your say so.
The contract to purchase goods on this site is conditional on the product being shipped.
All offer codes are applied to the value of the order, excluding delivery costs and are not valid on limited editions.
Items already reduced in price, displaying a ‘Was’ and ‘Now’ price are also excluded from voucher offers.
The offer code must be entered in to the Voucher Code field on the checkout page and applied for the discount to be deducted from the order.
Discounts codes cannot be combined and only one offer can be applied to any order. Offers can be amended or withdrawn at any time.
Minimum spends may apply.
Condition of bottles
All our bottles are stored in ideal conditions. Due to their age, some bottles may have labels that are wine stained, torn or faded. If you’re not happy simply return for a full refund.
To cancel an order please email [email protected] as soon as possible, and quote your order number.
If the order has been dispatched, unfortunately we won’t be able to stop the delivery and the delivery charge can’t be refunded. You can refuse the delivery or return the goods for a refund subject to our returns policy.
If you refuse delivery we’re charged by our courier, so we must pass this cost onto you. If you qualify for free delivery, we’ll charge you for the delivery service and return at cost. Charges for cancelled orders can be more than the advertised delivery price.
For details of our delivery service, see the delivery page.
Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept delivery. If you have specified delivery instructions on your order to leave safe, the Carrier will follow these instructions but neither the Carrier nor Ashby Wines shall be held liable should the order go missing in whole or in part.
Orders outside the UK
If your order is being sent outside the UK, you may be subject to customs charges in the destination country.
If you order an item that’s out of stock, or in our bonded warehouse, we’ll tell you as soon as possible and offer a provisional delivery date, or offer an alternative.
Ashby Wines shall not be liable for any consequential loss, expense or damage arising directly or indirectly from any defect or failure in the goods, or from their use or damage. We shall not be liable for any losses incurred in the delay or non-delivery of your order.
To prevent injury or damage, take care when opening any bottle.
Copyright and intellectual property rights
All descriptions of the bottles on this website are the opinions of Ashby Wines and it’s employees. The company accepts no liability as to the nature of the content.
By providing your details on our website you consent to Ashby Wines maintaining, holding and using the information given. All data is stored in accordance with the Data Protection Act 1998.
If you purchase or register with us, you agree to be bound by these terms and conditions.